M. Stern, LLC. Policies

Online Shop Orders

  • All sales are final.
  • Orders are not eligible for refund, return, or exchange. 
  • Payment for orders from the M. Stern, LLC. online shop must be made up front and in full.
  • All orders from the M. Stern, LLC. online shop are subject to applicable customs fees, taxes, and shipping costs, including shipping insurance.
  • The content of the M. Stern, LLC. online shop is embedded and provided through a third party, including, but not limited to; all renderings, images, item descriptions, customization options, and features. M. Stern, LLC. is not responsible for any issues or discrepancies arising from Client interactions with this third party content.
  • M. Stern, LLC. is not responsible for any discrepancies between the actual appearance or construction of items in comparison to their appearances online. 
  • Online images and renderings of items are not guaranteed to be accurate guides to color, appearance, and texture. 
  • Any disputes shall be resolved under the laws of the State of California and the venue shall be within the County of Alameda.
  • By submitting payment, Client agrees to these terms.

Custom Jewelry Design

  • Payment for custom jewelry design orders must be made up front and in full.
  • M. Stern, LLC. only accepts custom jewelry design orders for fine jewelry to be constructed with 14K/18K gold, or platinum settings. 
  • We reserve the right to refuse any custom jewelry design order.
  • Custom jewelry orders are not eligible for cancellations, refunds, or returns once payment is made, except in the event that manufacturing circumstances prevent the delivery of the finished custom jewelry within a reasonable amount of time, which will be regarded as 60 days, unless otherwise agreed upon between Client and M. Stern, LLC.
  • There are no returns or refunds for gemstones ordered for use in custom jewelry orders.
  • Buyer understands that M. Stern, LLC. will represent all gemstones as they are represented by their gemological lab reports or suppliers and sells them in good faith on the basis of that information.
  • Gemstones are not eligible for refund, returns or exchanges, regardless of subsequent lab test results.
  • Buyer understands that there is a risk of damage and destruction to all gemstones being used in a custom jewelry design and agrees to absolve M. Stern, LLC. of any liability in the event that a gemstone used in a custom jewelry design is damaged or destroyed during the manufacturing process.
  • Buyer understands that M. Stern, LLC. will use professional jewelry manufacturing methods to deliver the most accurate interpretation of Buyer’s custom design with the least amount of deviation as is reasonably possible under manufacturing circumstances and engineering limitations. Therefore, Buyer understands that certain aspects of custom designed jewelry may be slightly different from pre-existing design renderings.
  • Any additional changes to a custom jewelry design beyond the initial design or after construction, will incur additional charges.
  • Any disputes shall be resolved under the laws of the State of California and the venue shall be within the County of Alameda.
  • By submitting payment for a custom jewelry design order, Buyer agrees to these terms. 

Loose Gemstone Orders

  • All Sales Are Final.
  • Payment must be made up front and in full for all Loose Gemstone Orders.
  • Applicable taxes apply.
  • Loose Gemstone Orders are not eligible for cancellations, refunds, or returns once payment is made, except in the event that requested gemstone is no longer in-stock.
  • There are no returns, refunds, or exchanges for loose gemstones.
  • Client understands that M. Stern, LLC. will represent all gemstones as they are represented by their gemological lab reports or suppliers and sells them in good faith on the basis of that information.
  • Loose gemstones are not eligible for refund, returns or exchanges, regardless of subsequent lab test results.
  • Buyer understands that there is a risk of loss, theft, damage and destruction to all loose gemstones being transported in shipping and agrees to absolve M. STERN, LLC. of any liability in the event that a loose gemstone is damaged or destroyed during the shipping process.
  • Any disputes shall be resolved under the laws of the State of California and the venue shall be within the County of Alameda.
  • By submitting payment, Client agrees to these terms and conditions.

Shipping

  • M. Stern, LLC. will package items in a manner that provides a reasonable level of protection in shipping and obtain shipping insurance that covers the sales price of items being shipped.
  • Client is responsible for all shipping costs including insurance and customs fees.
  • Client is responsible for being aware of all applicable laws, customs regulations, and/or shipping regulations at destination. 
  • M. Stern, LLC. will not be held responsible for fees or penalties incurred by Client due to non-compliance with applicable laws, customs regulations, and/or shipping regulations at destination.
  • M. Stern, LLC. will ship all items through a professional, third party, shipping company.
  • Client understands that shipping presents an inherent risk of loss, theft, damage, and destruction, and agrees to absolve M. Stern, LLC. of all liability in the event that an item is lost, stolen, damaged, or destroyed while in shipping.  
  • Any disputes shall be resolved under the laws of the State of California and the venue shall be within the County of Alameda.
  • By submitting payment, Client agrees to these terms and conditions.